Vorläufiges Informationsformular - GeziBilen

Vorläufiges Informationsformular



Title : Bilen Bilişim Teknolojileri Ticaret LTD. ŞTİ.
Address : Balmumcu Mh. Bestekar Şevkibey Sk. No:26/2 Beşiktaş/İSTANBUL
T.O./No : Beşiktaş /  1710590578
Mersis : 0171-0590-5780-0001
Phone : 0(212) 274 21 21
Fax :
Website : www.gezibilen.com
E-mail : merhaba@gezibilen.com


Name and Surname:


The total price of the contractual service, including all taxes and costs: The total price of the contractual service is announced on www.gezibilen.com and is determined according to the calculation procedure of the published Distance Sales Contract.
Payment method of service fee: Credit Card – Bank Transfer
Information on what hardware or software the digital content can run with: GeziBilen runs on personal computers, smartphones and tablets with Internet access.
Delivery method: The service is provided through the GeziBilen mobile application.
Solution methods of the provider regarding complaints: Complaints about the contractual service can be made to the above-mentioned contact information of the service provider. The provider shall use its reasonable efforts to resolve such complaints. It shall diligently implement many different solutions, such as following the latest technologies, establishing appropriate collaborations to solve the problem, and obtaining services. It shall provide feedback to the buyers about such complaints.


4.1. In cases where the payment is made by credit card, etc., without issuing an expenditure document and in the event that the card is used unlawfully by someone else, the provisions of the Bank Cards and Credit Cards Law No. 5464 dated 23.02.2006 and the Regulation on Bank Cards and Credit Cards published in the Official Gazette no. 26458 dated 10.03.2007 shall apply.

4.2. Regarding the legal consequences of the BUYER's default in case of installment sales, the SERVICE PROVIDER reserves the right to demand the performance of the remaining debt and its other legal rights, in the event that the consumer defaults in paying the installments specified in the installment sales contract, pursuant to the Law on the Protection of the Consumer.

4.3. The BUYER declares that s/he has read and understood the preliminary information regarding the basic properties, sales price, payment method and delivery of the contractual product/service in www.gezibilen.com and GeziBilen mobile application and has given the necessary confirmation in the electronic media. By confirming this “Preliminary Information Form” in the electronic media, the BUYER confirms that, before the conclusion of the distance sales contract, s/he has acquired properly and completely the address information to be provided to the BUYER by the SERVICE PROVIDER, the basic properties of the ordered products/ services, the price of the product/service including all taxes, the right of withdrawal and the payment and delivery information.

4.4. It is stated within the scope of this preliminary information form that the information provided within the scope of this preliminary information form is provided for commercial purposes in accordance with the distance communication tools used and within the framework of the principles of goodwill, in such a way to protect the minors and the ward adults who lack mental competence.


5.1. The BUYER has the right of withdrawal within 14 (fourteen) days from the delivery of the contractual product to himself/herself or the person/organization at the address s/he specified, without assuming any legal or penal responsibility and giving any reason, provided that the goods/services have not been used. The withdrawal notification to be made to the SERVICE PROVIDER for the exercise of the right of withdrawal must be made by the BUYER in writing or through a continuous data carrier, in accordance with the Regulation on Distance Sales Contracts, within 14 (fourteen) days from the delivery of the goods. Therefore, the BUYER shall request refund through:

5.1.a The SERVICE PROVIDER’s mailing address of Balmumcu Mh. Bestekar Sevkibey Sk. No:26/2 Besiktas/ISTANBUL in writing,

5.1.b Customer Services line 0(212) 274 21 21,

5.1.c merhaba@gezibilen.com by sending e-mail.

5.2. Cases where the right of withdrawal cannot be exercised;

5.2.1. The responsibility of carefully protecting the goods/services after delivery shall belong to the BUYER. If the right of withdrawal will be exercised, the goods/services must not be used. The invoice must be returned. However, the cases where the right of withdrawal cannot be exercised are as follows; in accordance with the Regulation, it is not possible to return disposable products that were prepared in line with the requests of the BUYER or clearly his/her personal needs and that are not suitable for return due to their nature, the product/service/audio/image recordings that can be downloaded to the device, goods that are in danger of spoiling quickly or that are likely to expire, and the audio and image records, software programs and computer consumables if their packaging has been opened by the BUYER.

5.2.2. The books, reproducible software and programs, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridge, tape, etc.) can be returned if their packaging is unopened, untested, intact and unused.

5.3. In case the right of withdrawal is exercised,

5.3.1. While the product delivered to the third party or the BUYER is delivered to the courier to be sent to the SERVICE PROVIDER, the original invoice with the return section filled (together with the return invoice issued by the institution while returning it, if the invoice of the product to be returned is issued on behalf of an institution) must be sent together with the product within 10 (ten) days from the date of the notification regarding the exercise of the right of withdrawal.

5.3.2. The SELLER is obliged to return the total price and all documents that put the BUYER under debt to the BUYER, and to take back the goods within 14 (fourteen) days at the latest, following the receipt of the withdrawal notice and the product requested to be returned.

5.3.3. Return amounts shall be refunded through the payment method used during the order. Return amounts for purchases shall be refunded to the BUYER's credit card account. The relevant bank rules are reserved for refund payments to be made to the credit card.


6.1. During the implementation of this preliminary information, the Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods/services or where his/her settlement is located shall be authorized for the applications of the BUYER regarding the complaints and objections of him/her up to the amount announced by the Ministry of Customs and Trade of the Republic of Turkey.

6.2. The BUYER shall be deemed to have read this preliminary information form and the distance sales contract and accepted the provisions of them with all their conditions.

SELLER : Bilen Bilişim Teknolojileri Ticaret LTD. ŞTİ.



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Balmumcu Mah, Bestekar Şevkibey Sk, No:26 Beşiktaş-İstanbul

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